Frequently Asked Questions

Our low-cost refurbished computers are available to Australian Concession Card or Health Care Card holders, students with valid ID, asylum seekers with a referral letter or card, and community groups.

Please bring proof of eligibility — your Concession Card or Health Care Card, a valid student ID, or an asylum seeker referral letter or card. Community groups should bring documentation showing their organisation's status.

Our computers are sold at minimal cost. Pricing depends on the specifications of each machine. Visit us in store or check our stocklist for current availability and pricing.

We accept cash and EFTPOS in store. For online or phone orders, we also accept bank transfer (Westpac Bank, BSB: 033 376, Account: 137786).

We also sell computers through our eBay store, which is open to everyone. In-store purchases require proof of eligibility.

We primarily sell refurbished laptops, but we also have desktops available from time to time. All stock is first come, first served — check our stocklist or visit in store to see what's currently available.

Yes! We offer online sales with shipping Australia-wide. You can also visit us in store at Broadmeadows to browse and pick up in person.

Our store at 60 Belfast Street, Broadmeadows is open:
Tuesday: 10:00 AM – 3:30 PM
Thursday: 10:00 AM – 3:30 PM
Friday: 10:00 AM – 4:00 PM

We're located at 60 Belfast Street, Broadmeadows VIC 3047. Visit our contact page for a map and directions.

All our computers run Linux Mint 22.2 (Computerbank Edition) — a free, open-source operating system with over 70 applications pre-installed. It's designed to be user-friendly and works great on refurbished hardware.

Our computers come with Linux only. We don't provide Windows licences. Note that your warranty is extended from 3 to 6 months if you keep Linux installed.

Every computer comes with 70+ free applications including LibreOffice (word processing, spreadsheets, presentations), Firefox and Chrome web browsers, GIMP image editor, VLC media player, Audacity audio editor, and many more.

All computers come with a 3-month back-to-base warranty, extended to 6 months if Linux remains installed. After warranty, repairs cost $25 plus the cost of parts.

Not at all! Our customised Linux is designed to be user-friendly. It works similarly to other operating systems — you'll find familiar apps for web browsing, email, documents, and more. We also offer free basic training in store.

We offer remote Linux support — use our support chatbot (the chat icon on this page) for quick help, or call us on (03) 9600 9161 during opening hours. You can also visit us in store or check the Linux Mint documentation.

Yes! Linux has thousands of free applications available through the built-in Software Manager. You can browse and install them with just a few clicks.

Not all printers are compatible with Linux. HP printers generally work best. Printer setup may require manual configuration as drivers are not always automatic. We recommend checking compatibility before purchasing a printer.

We accept clean, working laptops, tablets and mobile phones. Bring them to our workshop at 60 Belfast Street, Broadmeadows during opening hours. For bulk or business donations (laptops, desktops and monitors), collection can be arranged — please call ahead. We no longer accept individual donations of printers, scanners, desktop computers or monitors.

Equipment that can't be refurbished is responsibly recycled locally. We never send e-waste to landfill or overseas for unsafe dismantling. We've recycled over 30,000 items this way.

We're always looking for volunteers! Visit our volunteering page to see available roles and apply. We ask for a minimum commitment of 1 shift per week for the first month.

Not necessarily! While some roles require Linux knowledge, we also need help with customer service, warehouse work, and administration. There are roles for all skill levels.